Author name: Ensylon

According to McKinsey, less than 20% of financial institutions have successfully scaled AI across the enterprise despite surging investment and strategic intent. Instead, most organizations remain stuck in pilot mode—experimenting, but not transforming.

Scaling doesn’t mean growing despite your customers—it means growing with them. The institutions that win in this new era are not the fastest movers or the most automated—they’re the most attuned to what customers value.